RETURNS & EXCHANGES

We hope you love your DAY//ONE® pieces. We understand that sometimes the fit may not be quite right. Eligible items may be returned within 14 days of receiving your order.

You may choose to exchange your item or receive store credit. We do not offer cash refunds for change of mind, sizing, fit or preference.

 


RETURN CONDITIONS

Returned items must be in their original condition — unworn, unwashed and unaltered, with all original tags attached.

Items with stains, odours, make-up, deodorant marks, pet hair or any other signs of wear will not be accepted.

Most importantly:

THE RED DAY//ONE® RETURN TAG MUST REMAIN ATTACHED.

Every garment is delivered with a red plastic return tag marked “NO RETURN IF TAG IS REMOVED.”

Please try on your DAY//ONE® piece and make sure you're happy with the fit before removing the red tag.

Once the red return tag has been removed, cut, broken or tampered with, the item cannot be returned or exchanged and will not be eligible for store credit.

 


EXCHANGES & STORE CREDIT

Once your return has been received and approved, you may:

  • Exchange it for another available size or item; or
  • Receive DAY//ONE® store credit for the value of the eligible returned item.

If your replacement item costs more, you will need to pay the difference. Any remaining balance from an exchange for a lower-priced item will be issued as store credit.

Store credit cannot be redeemed or exchanged for cash.

Customers are responsible for return shipping costs. Original delivery charges are non-refundable.

 


ITEMS NOT ELIGIBLE FOR RETURN

Items will not be accepted if they have been worn, washed, altered or damaged after delivery; have stains, odours or other signs of wear; or have had the red DAY//ONE® return tag removed or tampered with.

Items marked Final Sale are not eligible for return or exchange unless faulty, subject to applicable consumer law.

 


FAULTY OR INCORRECT ITEMS

If you've received a faulty or incorrect item, please contact us with your order number, details of the issue and clear photographs as soon as possible.

Once verified, we'll arrange a replacement or other appropriate remedy.

All returns are subject to inspection and approval by DAY//ONE®.

 


HOW TO MAKE A RETURN

To request a return or exchange, please email concierge@dayonepack.com within the applicable return period with:

  • Your order number
  • The item(s) you wish to return
  • Your reason for return or exchange
  • Your preferred exchange or store credit

Our Concierge Team will provide you with the return instructions.

Please do not send any items back before contacting us. Returns sent without prior approval may not be accepted.

Once your return reaches us, it will be inspected to ensure it meets our return conditions, including that the red DAY//ONE® return tag remains attached and intact. Once approved, your exchange or store credit will be processed.

For faulty or incorrect items, please include clear photographs showing the issue in your email.

Contact: concierge@dayonepack.com